ADS Helpdesk reads the conversation, drafts the reply, and routes what matters. Your team decides what sends.
90 days free, then paid.
Different teams, the same shape of problem: more requests than hours, and no obvious next move on any of them.
“Where is my order?” is half of everything we answer.
The answer is already sitting in the order record. Connect Shopify or WooCommerce and the AI reads the order, writes the reply, and leaves an agent one click to send it. Refunds, delays, and exchanges stop eating the morning.
See store integrationsTwo of us replied to the same email. Nobody replied to the next one.
A shared mailbox has no owner, no status, and no way to tell who is on what. One queue gives every conversation an assignee, a state, and a visible clock, so collisions and silent drop-offs both stop being possible.
See team roles and assignmentI answer between packing orders and everything else.
Drafts are waiting when you open the queue, written from your own guides and policies rather than a generic template. An hour of catching up becomes ten minutes of reading, editing, and sending.
See how the AI learns your answersConnect the channels you already use, draft from your own knowledge, route what carries risk, and watch the pressure before anyone outside the team feels it.
Forward your support address and paste the chat snippet. Email and live chat land in one queue instead of separate tabs and a shared password, with no migration project first.
Connect an inboxThe AI checks your knowledge and the order record, then hands the agent a draft with its sources attached.
See AI repliesUrgent work moves by SLA, priority, owner, and workload, so it never quietly stalls in a queue nobody is watching.
See smart routingSupervisors see which hours and which queues are heating up while there is still time to move someone onto them.
Explore SLA visibilityOne workspace holds the conversation, the knowledge behind the answer, and the rules that decide where it goes next.
Point the AI at your guides, policies, and catalog once. Every draft is written from material your team already stands behind, with its sources attached so an agent can check the reasoning before it sends.
More about AI repliesEmail and live chat land in one queue instead of separate tabs and a shared password. Each request arrives carrying the history and order context an agent needs to answer it.
Urgent work routes by SLA, priority, owner, and workload, so nothing stalls quietly in a queue nobody is watching. Supervisors see pressure building while there is still time to act on it.
More about routing and SLAConnect the tools your team works in every day. Each one is ready to switch on for your workspace.
90 days free, then paid. Flat monthly pricing, no per-ticket fees, and no contract to get out of.
$0/ month
90 days free, then paid. For proving the workflow with one small team.
$22/ month
For a team ready to make the queue the system of record.
$49/ month
For larger operations and BPO agencies running several clients.
Connect one inbox, teach the AI the way your team already answers, and keep every send in human hands.
90 days free, then paid.
