One flat monthly price
The plan covers the workspace, not each ticket or each resolution. Volume can double in a busy month and the invoice stays the same, which makes support easy to budget for.
Compare
The numbers, side by side.
Zendesk, Intercom, and Freshdesk are good products with large catalogs. ADS Helpdesk is built around one flat price, every channel inside the plan, and a workspace your team can run on the day they sign up. Here is how that reads line by line.
- $22 a month for 10 agents
- Email and live chat on Pro
- AI replies inside the plan
- No contract to sign
See us beside the one you are already considering.
Each table puts a Pro workspace next to that vendor's comparable published plan.
| Capability | ADS Helpdesk Pro | Zendesk Suite Team |
|---|---|---|
| Published price | $22 a month, 10 agents included | $55 per agent, per month |
| Free access to start | 90 days, 2 agents | Trial period |
| Typical time to first ticket | Under 5 minutes | One to two weeks |
| AI replies | 500 a month inside the plan | Add-on, priced per agent |
| SLA tracking | Included on Pro | Growth tier and above |
| Routing | Inbox, label, and team rules | Configured per workspace |
| Email and live chat together | Pro plan | Suite plan |
| Implementation fee | $0 | Often quoted separately |
| Annual contract | Not required | Standard on published plans |
| API and webhooks | Tenant API keys and signed outbound webhooks | Included |
| Capability | ADS Helpdesk Pro | Intercom Essential |
|---|---|---|
| Published price | $22 a month, 10 agents included | From $29 per seat, per month |
| Per-resolution charges | None | Fin AI resolutions billed separately |
| SLA tracking | Included on Pro | Advanced tier and above |
| Free access to start | 90 days, 2 agents | 14-day trial |
| AI replies | 500 a month inside the plan | Usage-based after an included allowance |
| Typical time to first ticket | Under 5 minutes | Several days |
| Knowledge base | Included | Add-on on some plans |
| Custom role permissions | Max plan | Premium tier |
| Capability | ADS Helpdesk Pro | Freshdesk Pro |
|---|---|---|
| Published price | $22 a month, 10 agents included | $55 per agent, per month |
| AI replies | 500 a month inside the plan | Freddy AI add-on |
| Free access to start | 90 days, 2 agents | Free tier with product branding |
| SLA tracking | Included on Pro | Pro tier and above |
| Typical time to first ticket | Under 5 minutes | Several days |
| Commerce and workspace context | WooCommerce, Shopify, Slack, Stripe, API, webhooks | Marketplace apps and add-ons |
| How price scales with the team | Flat by plan | Per agent |
| Annual contract | Not required | Required for the listed discount |
Why our column reads the way it does.
Three decisions shaped the product, and they explain most of the differences above.
Every channel in the plan
Email and live chat come with Pro, along with AI drafts, routing rules, and service levels. There is no second purchase to make before the workspace is complete.
Running the same day
Create the workspace, forward an address or paste the chat snippet, and answer a real request in the same sitting. No implementation project, no engineering ticket, no setup call.
How we source these tables. Prices, plan tiers, trial lengths, and which tier a capability sits on come from each vendor's own published plan pages, checked in July 2026. The setup-time and implementation-fee rows are our own estimate from typical deployments, not vendor figures. Catalogs move: Intercom prices Fin AI outcomes separately, and Freshdesk sells an Omni plan for teams that want broader channel coverage. If a number here has gone stale, tell us at sales@adshelpdesk.com and we will correct it.
See it in your own workspace.
The fastest way to compare is to run one real inbox through it. That takes about five minutes.
90 days free, then paid.