AI grounded in what your team knows
Draft replies from approved guides, policies, store products, and the customer’s conversation context.
Explore AI repliesOne workspace for every conversation your team owns.
Email and live chat arrive in the same queue. The AI reads your knowledge and drafts the first pass. Your agents review, edit, and send.
- Email and chat together
- AI drafts from your knowledge
- Human approval stays in control
A complete support platform, built for people and AI together.
Three connected layers keep the customer story, the suggested response, and the team’s next action in the same place.
The helpdesk your whole team works in
Email and live chat share one queue, one customer history, and one clear owner from first reply to resolution.
Explore channels
Automation that keeps work moving
Assign, tag, prioritize, and surface SLA risk automatically while people keep control of customer decisions.
Explore workflowsAI helps with the reply. Your team keeps the relationship.
ADS Helpdesk prepares the work from the context you connect, then leaves customer judgment, approval, and ownership where they belong.
Every past thread, already in view
The assistant summarises the conversation so far and says plainly where it stands, so whoever picks it up does not read nine messages to find out.
See how AI reads a thread
A first pass, written from your knowledge
The draft arrives ready to send, and the agent decides: insert it, edit it, or ask for another. Nothing reaches the customer without a person.
See AI replies
Know what the customer is worth before you reply
Recent orders, total spent, and lifetime value sit beside the conversation, so the answer can match the relationship rather than treat every request the same.
Connect your store
Set priority without leaving the conversation
Urgent, high, medium, or low, changed on the spot. Service-level clocks and routing rules read from it, so raising priority actually moves the work.
See SLA and handoffThe rest of what a support lead needs.
Once the queue is running: what the team knows, how the week went, and who is allowed to do what.
Knowledge base
Guides, policies, and store catalog in one place, ready for the AI and for your agents to quote from.
Supervisor reporting
Volume, response times, resolution, and sentiment by inbox, team, or agent, over any window you pick.
Roles and permissions
Admin, manager, supervisor, and agent scopes, with custom role permissions on the Max plan.
Multi-client workspaces
Separate inboxes, rules, and reporting per client brand for agencies and outsourced support teams.
Automation rules
Tag, assign, prioritize, or reply automatically on conditions you set, with unlimited rules from Pro.
Macros and saved replies
The answers your team writes every day, saved once and inserted with the customer details already filled in.
Sentiment reading
Frustration is flagged on the conversation and carried into reporting, so difficult threads surface early.
Contacts and organizations
Every customer and company keeps a record: past conversations, orders, and the team that usually handles them.
Fits the stack you already run.
Connect the tools your team works in every day. Each one is ready to switch on for your workspace.
- GmailForward and reply from your queue
- OutlookMicrosoft 365 and Exchange mailboxes
- WooCommerceOrder and store context on the ticket
- ShopifyProduct knowledge and order lookup
- SlackTicket and SLA alerts in your channels
- StripePayment and subscription context
- Public API keys and webhooksPush events into your own systems
Start with one inbox and grow from there.
Connect an inbox, point the AI at what your team already knows, and keep every send in human hands.
90 days free, then paid.