Help center
How can we help?
Step-by-step guides and answers for setting up and running ADS Helpdesk.
Popular questions
The answers people look for first.
Quick start: launch your workspace in 5 minutesCreate your workspace, connect a channel, invite your team, and send your first reply.
Forward Gmail or Outlook email into ADSRoute an existing support mailbox into your ADS inbox in a few minutes, no passwords needed.
Connect WooCommerce product knowledgeSync your WooCommerce catalog so the AI can answer product, price, and stock questions.
AI replies: drafts, auto-replies & resolutionControl how the AI drafts replies, when it answers automatically, and how it resolves tickets.
Invite your team & assign rolesAdd teammates, choose the right role, and give them access to the correct inboxes.
Use your own sending domain (custom sender)Send replies from your own address so customers see your brand, and keep deliverability high.
Browse by category
Six areas cover everything from your first inbox to billing.
Getting started
Create your workspace, connect a channel, and invite your team.
3 articlesEmail & channels
Set up email, forwarding, custom sending domains, and live chat.
4 articlesIntegrations
Connect WooCommerce, Shopify, Slack, Stripe, API keys, and webhooks.
3 articlesAI & knowledge
Train the AI on your store and business, and tune AI replies.
2 articlesWorkflows & automation
Macros, canned responses, automation rules, SLAs, and handoff.
3 articlesAccount & billing
Plans, limits, upgrades, and managing your subscription.
1 articleCan't find what you're looking for?
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